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FAQs – English

In this section all the questions you might have before confirming a car rental booking with us are conveniently answered. For further questions once booked use the Voucher look-up link under manage booking.

Top 10 FAQs

  • Can I book without a credit card?
  • What additional charges could apply?
  • How much will I need to pay for fuel?
  • I haven’t received my booking confirmation – what should I do?
  • How do I change or cancel my booking?
  • How much do you charge for excess?
  • What is the exact location of the car rental agent?
  • What documents do I need to provide at pick-up?
  • I think I’ve been overcharged at pick-up – what should I do?
  • When will I have to pay for the rental?

Booking Process

  • Can I choose a specific car rental agent?
  • Can I place more than one booking at a time?
  • Can I rent a car if I’m under 25 or over 75?
  • Can I rent a car with a provisional driving licence?
  • Why do I need to enter my flight details?
  • I haven’t received my booking confirmation – what should I do?
  • My booking status is “on request” – what does this mean?
  • My booking status is “denied” – what does this mean?
  • My booking status is “provisionally confirmed” – what does this mean?
  • Can I change my booking?

Payment policy

  • When will I have to pay for the rental?
  • Can I book without a credit card?
  • I haven’t received the final rental invoice from the car rental agent
  • I received an email from your Fraud Department – what should I do?

Price and additional charges

  • Which costs are included in the rental price?
  • Which additional charges could apply?
  • How much do you charge for excess?
  • Are there extra charges for drop-off at a different location?
  • Are there extra charges for late drop-off?
  • Can I get a discount for returning the car earlier?
  • Are there any cross-border charges?
  • Are the additional charges for mileage?

Car rental insurance

  • Where can I purchase car rental insurance?
  • What does the car rental insurance cover?
  • How do I make an insurance claim?

Fuel policy

  • How much will I need to pay for fuel?

We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.

Vehicle information

  • Will I get the exact car model displayed during the booking?
  • How do I find out about the luggage capacity of a vehicle?
  • Can I request an automatic car?
  • My rental car was damaged at pick-up – what should I do?
  • My rental car was in a bad condition at pick-up – what should I do?

Optional extras

  • Which optional extras are available?
  • Where can I reserve an optional extra?
  • When will I be charged for optional extras?
  • I reserved an optional extra but it was not available at pick-up – What should I do?

Important documents

  • Which documents do I need to bring to the rental desk?
  • Do I need an international driver’s licence?
  • Is it sufficient to present a copy of my driving licence?

Cancellation and refund policy

  • What is your cancellation policy?

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Contact by Phone

Ireland Ireland 00 353 (0)23 8883011 
en UK 00 44 (203) 582 8218
usa USA LA 00 1 (213) 210 2427
usa USA 00 1 (347) 719 1928 
Canada 24 Canada 00 1 (647) 931 5621
nz New Zealand 00 64 (9) 887 4157
south africa South Africa 00 27 (10) 500 8961
Austria Austria  00 43 (72) 880080
spain Spain  00 34 (93) 1761191
france France  00 33 (1) 706 13014
italy Italy  00 39 (0699) 367 691
poland Poland  00 48 (22) 398 8055